SEND DEVICE FOR SERVICE
VISIT US
Bring your device to one of our servicepoints in Pietarsaari, Vaasa, Jyväskylä or Lappeenranta. You can also call us on 0600 301 300 and reserve a specific time for the repair to take place.
SEND DEVICE TO US
Devices sent by MH or Post is normally repaired the same day they arrive to us. All deliverycosts are included in the repairprice.
OUR SERVICEPOINTS
Perämiehenkatu 4
68600 PIETARSAARI
Opening Hours:
Mon-Fri:
10:00 – 15:00
Korsholmanpuistikko 38
65100 VAASA
Gummeruksenkatu 6
40100 JYVÄSKYLÄ
Valtakatu 41
53100 LAPPEENRANTA
SEND YOUR DEVICE TO US
You can send your device to us for either repair or to get an evaluaiton of the repaircosts. You can send it with Posti or Matkahuolto. Sometimes the cost of the repair is hard to define by the customer. We ALWAYS inform the customer of the costs before we start repairing the device.
Matkahuolto
You can send your device to us by Matkahuolto without any deliverycosts by using the following address:
Multicare
Perämiehenkatu 4
68600 PIETARSAARI
Deliveries are sent to Multicare without costs if you use the agreementcode 03230243.
Appledevices sent to us for swap should be sent to our servicepoint in Vaasa with agreementcode 3540017. (faster servicetime)
You should ALWAYS remove FindmyiPhone from your device before sending it to us. Follow this link to get further instructions on how to remove it.
How to remove FindmyiPhone
The sender is responsible for the package beeing packed properly before sending it to us.
Itella
You can send your device to us without any costs by using the following address:
Oy Sventek Ab / Multicare
PL 100
68601 PIETARSAARI
Devices will be sent with Oy Sventek Ab / Multicare agreementnumber 639737.
You should ALWAYS remove FindmyiPhone from your device before sending it to us. Follow this link to get further instructions on how to remove it.
How to remove FindmyiPhone
The sender is responsible for the package beeing packed properly before sending it to us.
Itella Oyj Maxilettersize 250 mm x 400 mm x 30 mm and max weight 2 kg.
Notice! Maxiletter as sendingmethod does not provide the customer with any trackingcode. You will get a trackingcode if you send it as a package. Then customer is charged for the delivery also.
Device broke during delivery
Devices sent to us should be carefully packed so the device wonät break even more.
It is the customers responsibility so pack the device correctly when sending it to us.
If your device is broken when you recieve it you should be in contact with our customerservice immediately.
-
- email: info@multicare.fi
- phone: 0600 301 300
The recipiant takes photos of the damaged package and sends them to us by mail. That way we can sort it out with the carrier without delays.